Returns Policy

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General Policy

Due to the perishable nature of floral products, returns are handled on a case-by-case basis. We strive to ensure your complete satisfaction with every purchase and will work with you to resolve any issues.

Our return policy is designed to be fair to both our customers and our business, taking into account the unique nature of floral products and the services we provide.

Fresh Floral Arrangements

Fresh floral arrangements are perishable items and cannot be returned once delivered. However, if you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery.

To be eligible for a return or replacement, the item must be:

• Reported within 24 hours of delivery
• In its original condition (to the extent possible for perishable items)
• Accompanied by photos showing the quality issue
• Not damaged due to misuse or negligence

We will review your claim and may offer a replacement, credit, or refund at our discretion.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos of the item. We will work with you to resolve the issue, which may include replacement or refund.

For damaged items, we require:

• Notification within 24 hours of delivery
• Clear photographs showing the damage
• Description of the issue
• Order number and delivery details

Once we receive and review your claim, we will determine the appropriate resolution, which may include sending a replacement arrangement or providing a full or partial refund.

Event Services

For event services, cancellations must be made at least 14 days before the event date to receive a full refund. Cancellations made less than 14 days before the event may be subject to a cancellation fee.

Cancellation fees are calculated as follows:

• 14+ days before event: Full refund
• 7-13 days before event: 50% refund
• Less than 7 days before event: No refund (materials may have been ordered)

In cases of force majeure or circumstances beyond your control, we will work with you to find a fair solution, which may include rescheduling or partial refunds.

Refund Process

If a refund is approved, it will be processed to the original payment method within 5-10 business days. You will receive a confirmation email once the refund has been processed.

Please note that:

• Refunds may take additional time to appear in your account depending on your financial institution
• Original shipping fees are non-refundable unless the return is due to our error
• Custom or personalized items may not be eligible for return unless defective

Exchanges

We do not offer direct exchanges due to the perishable nature of our products. If you wish to exchange an item, please contact us to initiate a return (if applicable) and place a new order.

For event services, we may be able to modify arrangements or make substitutions if requested with sufficient advance notice, subject to availability and additional charges if applicable.

Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been used, damaged, or altered
• Custom or personalized arrangements made to specific requirements
• Items purchased more than 7 days ago
• Gift cards and vouchers (unless required by law)

Return Shipping

For non-perishable items that are eligible for return, you will be responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.

We are not responsible for items lost or damaged during return shipping. Please ensure items are properly packaged for return.

Contact Us

To initiate a return or discuss any concerns about your order, please contact us. We are here to help ensure your satisfaction and will work with you to resolve any issues.

Email: info@snyxaronfrax.world

Please include your order number, photos (if applicable), and a detailed description of the issue when contacting us about a return.